RESEARCH · STRATEGY · DESIGN

Morgan Miller

Designing usable systems since 2011

(scroll down)

 

Oregon rains a lot but we have really good jackets.

About Me

While studying cryptography in graduate school in 2010, I was amazed how difficult security tools were to use, even for trained professionals. Seeing the importance of usability, I launched into user experience with the intention of bring UX to technical fields.

I also know it’s never just the deliverables that define UX. It’s about people (it’s always about people!). I consider building alignment and getting key partners on board as a crucial part of my work. Ensuring our project gets input from all sides as well as support from leaders makes for robust and powerful experiences.

I specialize in the brass tacks of life – the things that you use every day but rarely think about. I have worked on elections systems, secure programming platforms, and functionally safe software. Coming from a background in cryptography, I rejoice in security related projects. As our world become more and more digital, our ability to control our digital selves will be a key part of a healthy society.

Highlighted companies I’ve worked with:

Tech: Intel, Google, Siemens, Mozilla, Oculus

Healthcare: Moda, Cigna, Providence

Government & NGO: State of Colorado, Microsoft Research, Elections Center for Internet Security (EI-ISAC), Overseas Vote Foundation

Education: I completed a M.S. in computer science from Universita della Svizzera-Italiana (USI) in Lugano, Switzerland.  My master’s thesis was on bilinear pairing-based digital signatures. Prior to that, I graduated from Reed College with a math degree.

WHAT I DO


Big ideas are great and all, but what do you actually get that you can hold in your hand? Here are the parts and pieces that compose a UX engagement.  Each project yields a unique combination to best suit the goals and stakeholder needs.

RESEARCH

The first phase is all about understanding.  This can be a deep dive or a quick summary depending on the project.  This can include:

  • usability testing (remote or in-person)
  • interviews
  • surveys
  • reviewing existing research
  • analyzing gaps in available research
  • usability audits
  • analytics analysis
  • competitive benchmarking
  • content audits
STRATEGY

Drawing from the research phase, this period synthesizes and extracts meaning from raw findings.  Strategy documents include:

  • personas
  • journey maps
  • task paths and user flows
  • features matrix
  • system flow diagrams
  • roadmaps
  • content migration
  • content strategy
DESIGN

This phase takes all the information gathered and synthesized and makes actionable design documents for a website, app, or software system.  This can include

  • sitemap
  • interactive prototypes
  • wireframes

This phase can also be followed by or iterated with testing

WORK


Below are selected projects I have worked on. I am happy to provide additional details or work samples.

VIEW ALL WORK

GET IN TOUCH


Say hello!  If you have a project you’d like to talk about or just want to connect, please drop me a line.

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Youtube
Consent to display content from - Youtube
Vimeo
Consent to display content from - Vimeo
Google Maps
Consent to display content from - Google