RESEARCH · STRATEGY · ARCHITECTURE

Morgan Miller

Designing usable systems since 2011

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MM Bio Picture Headshot

About Me

While studying cryptography in graduate school, I was amazed how most difficult most security tools were to use. Noticing the frequency of user-introduced security flaws, I became convinced that usability was the only way to advance crytographic tools. I have been a practicing UX architect since 2011. I have had the joy of working with many smart people to help build systems that meet business goals (security, profit, etc) and support user needs.

Education: I graduated from Reed College in 2004 with a BA in mathematics. In 2010, I completed a M.S. in computer science from Universita della Svizzera-Italiana in Lugano, Switzerland.  My master’s thesis was on bilinear pairing-based digital signatures.

Brands I’ve worked with: Intel, Providence Health & Services, Moda, OHSU, WWF, Umpqua Bank, Nike, Intel, Daimler, Bushwacker, Esri, BMC, Sheikh Shoes, BridgeSpan Health, Cambia Health Solutions, AKT, Portland’5, Oregon Association of Nurseries, Oregon Wine Board, Deer Valley Ski Resort, Portland Children’s Museum, Clinician Consultation Center, The National Crittenton Foundation

WHAT I DO


Big ideas are great and all, but what do you actually get that you can hold in your hand? Here are the parts and pieces that compose a UX engagement.  Each project yields a unique combination that best suits stakeholder goals.

RESEARCH

The first phase is all about getting an understanding of the topic.  This can be a deep dive or a quick summary depending on the project.  This can include

  • user testing (remote or in-person)
  • interviews
  • surveys
  • reviewing abstracting existing research
  • analyzing gaps in available research
  • usability audits
  • analytics analysis
  • competitive benchmarking
STRATEGY

Drawing from the research phase, this period synthesizes and extracts meaning from raw research findings.  Strategy documents include

  • user personas
  • customer journeys
  • key task paths
  • recommended system features
  • system flow diagrams including user permissions
  • digital roadmap
ARCHITECTURE

This phase takes all the information gathered and synthesized and makes actionable design documents for a website, app, or software system.  This can include

  • sitemap
  • wireframes (clickable or flat)
  • taxonomy
  • content migration

This phase can also be followed by or iterated with additional research and user testing.

 

GET IN TOUCH


Say hello!  If you have a project you’d like to talk about or just want to connect, please drop me a line.