The EI-ISAC realized they were having trouble reaching their members and communicating technical information to less technical folks. Working alongside the incomparable Dana Chisnell, we worked collaboratively with key stakeholders to bring user centered design into their practices.
My role in this project included:
- Planning and executing member research interviews
- Updating design, cadence, and communications governance
- Training the EI-ISAC team in the fundamentals and practices of User Centered Design. Helped launch the team into an independent UX practice.
- Running a co-design program over several months to help the EI-ISAC team plan, implement, and synthesize their own user research
We co-wrote this article on our experience shifting group research synthesis online